Thank you for shopping with House of Aquilas. Please review our shipping policy before placing your order.
Order Processing
Orders are processed within 2–5 business days after payment is confirmed. Processing times may vary during holidays, sales, or high-demand periods.
Once your order has been processed and shipped, you will receive a confirmation email with tracking information if available.
Shipping Times
Estimated shipping times may vary depending on your location, shipping carrier, and order volume.
Most orders are delivered within 5–10 business days after shipment, but delivery times are not guaranteed and may be affected by carrier delays, weather, holidays, or other circumstances outside of our control.
Shipping Rates
Shipping rates are calculated at checkout based on your order, shipping destination, and available shipping methods.
Any applicable shipping costs will be shown before you complete your purchase.
Incorrect Shipping Information
Please make sure your shipping address is correct before placing your order. House of Aquilas is not responsible for orders shipped to an incorrect or incomplete address provided by the customer.
If you notice an error in your shipping address, please contact us as soon as possible at houseofaquilas@gmail.com
Lost, Delayed, or Stolen Packages
Once an order has been shipped, the carrier is responsible for delivery. House of Aquilas is not responsible for lost, delayed, or stolen packages marked as delivered by the carrier.
If your package is delayed or missing, please contact the shipping carrier directly using your tracking number.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us at houseofaquilas@gmail.com as soon as possible with your order number and photos of the issue.
We will review the problem and help find the best solution.
International Shipping
At this time, shipping availability may vary depending on your location. If international shipping is available, any customs fees, duties, taxes, or import charges are the responsibility of the customer.
House of Aquilas
Email: houseofaquilas@gmail.com
